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Terms and Conditions

Effective Date: 1st June 2025

These Terms and Conditions (“Terms”) govern your access to and use of the Ignite38 platform. Please read them carefully before using the service.

Ignite38 is a trading name of Candle Learning Ltd, a limited company registered in England and Wales under company number 10465179, with its registered office at Candle Digital, 2-Work, 3rd Floor, Bank House, 27 King St, Leeds LS1 2HL (“we”, “us”, or “our”).

By accessing or using Ignite38 (“Platform”), you agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree with any part of these Terms, you must not use the Platform.

1. About Ignite38

Ignite38 is a web-based platform that offers AI-powered tools to help aspiring business owners and early-stage startups explore, plan, and validate their business ideas. It provides support across five key areas: business strategy, brand positioning, product/service development, marketing foundations, and business formalities.

The Platform is currently available as a prototype/pilot and is subject to changes and improvements without notice.

2. User Eligibility

To use Ignite38, you must be:

  • At least 18 years of age;
  • Legally able to enter into binding contracts;
  • Using the Platform for your own business planning only, not on behalf of any third party without explicit consent.

We reserve the right to deny or revoke access at any time without prior notice.

3. Fair Use Policy

Ignite38 is intended for reasonable, good-faith use in line with its purpose.

The following actions are strictly prohibited:

  • Automated or bulk extraction of outputs (“scraping”);
  • Resale, redistribution, or sublicensing of platform outputs;
  • Using the Platform to create or train competing services;
  • Abuse of system access through excessive or disruptive usage patterns.

We may implement rate limits, block access, or terminate accounts in response to violations of this policy.

4. Account Management

You are responsible for maintaining the confidentiality of your account credentials. You must promptly notify us of any unauthorised use or suspected breach. We reserve the right to suspend or terminate access at our discretion, particularly in the event of breach or abuse.

5. Privacy and Data Use

Please refer to our Privacy Policy for full details on how we collect, process, and store your data.

By using Ignite38, you acknowledge and agree that:

  • Inputs you provide (such as answers, business ideas, and prompts) and outputs generated may be processed by OpenAI, a third-party AI provider. This processing is subject to OpenAI’s Terms of Use and Privacy Policy.
  • We do not control OpenAI’s data handling practices and accept no responsibility for their use of your data.
  • Candle Learning Ltd stores user inputs and outputs in order to:
    • Allow continuity between tools on the platform;
    • Help provide relevant suggestions and historical references;
    • Improve and monitor system performance.

By using the platform, you consent to this data being:

  • Retained securely on our infrastructure;
  • Indexed and made accessible across tools you interact with.

If you wish to delete your data, contact us at [email protected]. Please note that deletion may limit or remove access to key functionality of the platform.

6. Intellectual Property

6.1 Platform IP

All intellectual property rights in the Platform—including its software, design, architecture, branding, and training materials—are the exclusive property of Candle Learning Ltd or its licensors.

You may not reproduce, modify, or reverse-engineer any part of the Platform.

6.2 User Content & Outputs

You retain ownership of the business ideas, questions, or input you provide. Subject to compliance with these Terms:

  • You are granted a non-exclusive, royalty-free licence to use outputs generated for your own business purposes.
  • We retain the right to use anonymised and aggregated content for research, improvement, and analysis.

Outputs are not guaranteed to be unique and may resemble content produced for others.

7. Modifications to Service

We reserve the right to:

  • Add, remove, or modify features;
  • Discontinue the Platform temporarily or permanently;
  • Restrict access due to maintenance or abuse;
  • Update these Terms at any time.

We will notify you of material changes via email or platform notice. Continued use after changes constitutes acceptance.

8. Disclaimers & Limitations

8.1 No Advice Provided

Ignite38 is a digital guidance platform powered by artificial intelligence and intended solely to support the exploration and development of early-stage business concepts. None of the information, outputs, responses or materials provided by Ignite38 (whether generated automatically or manually) should be interpreted as legal, financial, tax, regulatory, investment, or other professional advice.

You acknowledge and agree that any information provided via Ignite38 is for general informational purposes only and does not constitute a substitute for independent professional advice tailored to your particular circumstances.

8.2 Use at Your Own Risk

By using Ignite38, you accept that any actions you take based on its outputs are entirely at your own risk. Candle Learning Ltd makes no representations or warranties of any kind, whether express or implied, about the accuracy, reliability, completeness, suitability, or effectiveness of the outputs generated by the Platform.

You acknowledge that:

  • AI-generated content may be incorrect, incomplete, misleading, or biased;
  • Business conditions, regulations, and legal requirements vary across regions and industries;
  • Any decisions, investments, or business strategies you implement based on your interaction with Ignite38 are your sole responsibility.

8.3 Exclusion of Liability

To the fullest extent permitted by law, Candle Learning Ltd, its directors, officers, employees, contractors, and affiliates shall not be liable for any direct, indirect, incidental, special, consequential or punitive damages, including (but not limited to) loss of profit, data, goodwill, business opportunity or anticipated savings, arising from your use of—or inability to use—the Ignite38 platform.

8.4 No Warranty

Ignite38 is provided on an “as is” and “as available” basis, without warranties of any kind. Candle Learning Ltd expressly disclaims any and all warranties, whether express or implied, including (but not limited to) warranties of merchantability, fitness for a particular purpose, non-infringement, or that the platform will be error-free, secure, or uninterrupted.

9. Termination

We may suspend or terminate access to the Platform at any time:

  • If you breach these Terms;
  • To protect the security or performance of the Platform;
  • For legal, regulatory, or commercial reasons.

In the event of termination, we may, at our discretion, offer the ability to export data or outputs created during your use.

10. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact

For any queries regarding these Terms, contact:

Candle Learning Ltd
Candle Digital, 2-Work, 3rd Floor, Bank House, 27 King St, Leeds LS1 2HL
Email: [email protected]
Company Number: 10465179