Privacy Policy
Effective Date: 1st June 2025
This Privacy Policy explains how Candle Learning Ltd, trading as Ignite38, collects, uses, and protects your data when you access and use our digital platform.
Important Notice on Consent
By accessing or using the Ignite38 service, you acknowledge and agree to the data practices described in this policy. If you do not agree with our approach to data collection, storage, and usage, please do not sign up or use the service.
1. Who We Are
Ignite38 is a trading name of Candle Learning Ltd, a company registered in England and Wales.
- Company Number: 10465179
- Registered Office:
Candle Digital
2-Work, 3rd Floor, Bank House
27 King St, Leeds LS1 2HL - Email: [email protected]
2. What Data We Collect
When you interact with the Ignite38 platform, we collect the following types of data:
2.1 Personal Information
- Your name
- Your email address
- Any identifying details you share while interacting with the tools
2.2 Business Inputs & Outputs
- Information you submit as part of using the tools (e.g. business plans, goals, context)
- Responses generated by the platform based on your inputs
- These are stored to maintain continuity across tools and sessions
2.3 Mailer Opt-in
During registration, you have the option to subscribe to our mailers. If you opt in, we may send occasional updates, insights, and resources relevant to subject experts.
You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly at [email protected].
We do not share your email address with third parties for marketing purposes.
2.4 Analytics & Tracking
To improve the Ignite38 platform, we collect anonymised analytics data using Fathom Analytics, a privacy-focused web analytics provider.
- Fathom does not use cookies or track you across websites
- We collect anonymised data such as:
- Page views and time on site
- Tool usage patterns
- Interaction trends
- This data is used to help us understand how the platform is used and how it can be improved
3. How Your Data Is Used
We use your data to:
- Provide access to the tools within Ignite38
- Maintain continuity across tools and sessions
- Suggest relevant follow-up tools based on prior inputs
- Respond to enquiries and offer user support
- Analyse usage patterns and improve the product
- Communicate important updates (with opt-in for marketing)
4. AI Processing with OpenAI
Your business inputs and related context are processed by OpenAI, a third-party provider of artificial intelligence services.
- When you use Ignite38, your data may be transmitted to OpenAI for processing and to generate outputs
- This processing is governed by:
- Candle Learning Ltd does not control OpenAI’s data handling practices and accepts no responsibility for their use of your data
- If you are not comfortable with this, or do not agree with how your data may be used, you should not sign up or use the service.
5. Data Retention
We retain your data so that:
- You can return to and revise your inputs and outputs
- Our tools can reference prior content to improve relevance and quality
- We can monitor and improve system performance
You may request the deletion of your data by contacting us. Deletion will be completed within 30 days unless legally or operationally restricted.
Please note: Where your data has been shared with third-party services (such as OpenAI), we cannot guarantee its deletion, as Candle Learning Ltd does not control how these third parties store or manage data.
6. Third-Party Tools
We rely on select third-party services to support the Ignite38 platform, including:
- AI processing (OpenAI)
- Hosting infrastructure (Linode)
- Analytics (Fathom)
- Customer support tools (Helpscout)
All third-party services are chosen based on their compliance with data protection standards applicable under UK law and GDPR.
7. Your Rights
If you are located in the UK or EU, you have the right to:
- Access the data we hold about you
- Correct inaccurate information
- Request deletion of your data
- Object to specific uses of your data
To exercise your rights, contact us at [email protected]. We may request proof of identity before processing your request.
8. Data Security
We implement reasonable administrative, technical, and physical measures to protect your personal data against unauthorised access, destruction, or disclosure.
However, no method of data transmission or storage is entirely secure. By using Ignite38, you acknowledge this residual risk.
9. Children’s Data
Ignite38 is not designed for use by children under the age of 18. We do not knowingly collect or store personal information from anyone under this age.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any significant changes will be communicated via email or on-platform notifications.
Your continued use of Ignite38 after changes are made indicates your acceptance of the updated policy.
11. Contact Us
If you have questions, requests, or concerns about this Privacy Policy or your data:
Candle Learning Ltd
Candle Digital
2-Work, 3rd Floor, Bank House
27 King St, Leeds LS1 2HL
Email: [email protected]